What Your Adjuster Needs To Handle Your Claim
By Don Wood
There are always surprises! Your claim is the sudden and accidental covered loss you experience. Covered loss means your insurance policy applies. Examination of your policy and the circumstances of your loss is essential to determine if a loss is covered.
You are surprised by the storm, the fire, the theft. You may be even more surprised by how the loss is treated by your policy. The application of your policy to your loss requires reading your entire policy.
Someone will always need to read your policy. It has to be the policy that was in place at the time the loss occurred. That means your declaration page, which summarizes your policy and amounts of coverage, your policy itself with all its conditions, and any supplements to your policy that are listed on your declaration page.
I have asked 30-year veterans if they know what is in the policies. They answer, "I have to read it each time. There are too many policies and too many conditions." You can't keep them all straight. It's better to read the one the customer purchased and know what actually applies to that particular claim.
So you need your policy. If it was lost in the flood or fire, ask your agent for a complete policy as soon as you can. Again, that means the declaration page, the policy itself, and the supplements and addendums named on the declaration page. It may also include notices required by the state insurance department regarding changes in the insurance code.
Read it yourself. It will be difficult, because things covered in one part may be denied in another. Dollar limits may apply to certain items or categories of items. When your company's insurance adjuster arrives to inspect your loss, ask him to explain your policy to you and how he will handle your loss.
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